Customer Service Support

Chess Dynamics specialises in providing surveillance, fire control, and positioning systems to defence leaders around the world. Our products are designed to operate in the harshest of conditions, but like all specialised equipment, they will require periodic maintenance to ensure full operational capability and availability.

 

Chess offers a wide range of post-delivery and through-life product support services that can be tailored to meet the specific needs of each customer. We are committed to developing and maintaining strong and trusted long-term working relationships with our customers through honest, open, and effective communication. If you have any product support requirements, please contact us

 

Defence Leaders around the world work with Chess for market-leading, reliable defence systems. We have a comprehensive and expanding post-delivery and through-life product and support services portfolio, designed and customisable to help our customers protect their investments. Our customers value, trust and rely upon us to sustain mission capability and availability through the lifetime of their investment.

 

Our Support Offering

 

Project Management Lifecycle

 

Our customers value, trust and rely upon us to sustain mission capability and availability standards through the lifetime of their investment.

 

 

Partnering for Support

At the heart of every long term partnership is a strong and trusted bond between customer and supplier. Here at Chess Dynamics our mission is to provide effective post-delivery services and solutions which meets our customers operational needs.

 

 

 

Relationship management

Our dedicated Services & Support team will work closely with you to ensure you receive the required services necessary to maintain exceptional levels of equipment reliability and performance.

 

 

 

 

 

 

Customised Support

Every customer has a unique set of needs. Here at Chess, our support services are designed to be adaptable and scalable ranging from basic pay-as-you go services to customised Service Level Agreements.

 

 

 

 

 

 

 

Communication

We provide regular progress updates on all open issues to agreed reporting frequencies allowing you to plan future activities with confidence.

 

 

 

 

 

 

 

Contact Us

We look forward to meeting with you to discuss your in-service support requirements and create your tailored service solution.